If information in a transaction's detail does not match what you believe you bought, when and where you bought it, how much you paid for it, or you haven't received the goods or services, contact your Account Provider so they can investigate the charge.
To dispute a transaction:
1. Select the Transactions tab;
The Transaction Search page appears.
3. From the resulting transaction list, click on the associated
Dispute Transaction icon;
The Transaction Dispute page appears.
4. In the
Company Details section, enter your company
Address;
5. In the
Dispute Details section, enter the
Date,
Type,
Reason,
Address (Account Provider's dispute division) and
Fax No;
6. Click
Dispute Transaction;
7. From the Transaction Details page, click on the
View Dispute Fax button.
Your Account Provider may require you to substantiate any claim against a merchant in writing. The generated dispute fax, will serve as the relevant documentation.
To check your disputed transaction, go to your transaction list, set the
Status Filter to `
Disputed', and view the details. Alternatively, from the Outstanding Transactions/Expense section on the Home Page, simply click on the relevant icons associated with your disputed transaction.
