Cancelling a Disputed Transaction
You can cancel a disputed transaction by:
1. Select the Transactions tab;
The Transaction Search page appears.
2. Activate the
Status Filter of `
Disputed';
4. From the resulting transaction list, click on the
Edit/Resolve Transaction in Dispute icon associated with the transaction in question;
The Resolve Dispute page appears with two lists:
·
Transactions matched to the disputed transaction;
·
Transactions for the same Account which are Waiting Accountholder.
This will change the status of the disputed transaction and its associated transactions to `
Waiting Accountholder''.