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Resolving a Disputed Transaction

When a disputed transaction is found in favour of the Account Holder, the Account Provider issues a reversing transaction equal in amount to the disputed transaction. When the reversing transaction is received, the Account Holder activates the resolve procedure that uses the reversing transaction to cancel out the disputed transaction.

To resolve a disputed transaction:

1. Select the Transactions tab;

The Transaction Search page appears.

2. Activate the Status Filter of `Disputed';

3. Click Search;

4. From the resulting transaction list, click the associated Edit/Resolve Disputed Transaction icon;

The Resolve Dispute page appears with two lists:

· Transactions matched to the disputed transaction;

· Unverified Transaction for same Account.

5. Confirm the transaction details;

6. Match any unverified transactions to the disputed transaction by clicking on the associated Add/Remove Selected Transaction arrow icons;

7. Click Resolve Dispute only when the dispute is finalised;

The Transaction Search page is re-displayed.

Tip:

When you click Resolve Dispute, ProMaster changes the status of the disputed transaction to `Processing Completed' and retains the transactions. They are not passed to the General Ledger system.

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